FAQ
General questions
Are all KOMEKO products gluten-free?
Are all KOMEKO products gluten-free?
Yes, all our products are completely gluten-free and ideal for people with celiac disease or a gluten-free diet.
Are the products also vegan?
Are the products also vegan?
Yes! Our noodles, ramen, and flours are purely plant-based and therefore suitable for a vegan diet.
Do the products contain additives or preservatives?
Do the products contain additives or preservatives?
No, we rely on natural ingredients and do not use artificial additives or preservatives.
Is there a minimum shelf life for the products?
Is there a minimum shelf life for the products?
Yes, the best-before date varies depending on the product. You can find the exact date on the packaging.
Are there any tips for storing the products?
Are there any tips for storing the products?
Store in a cool, dry place. It's always a good fit in the pantry! Always close the flour tightly after use.
Where are the products manufactured?
Where are the products manufactured?
Our products are developed in collaboration with traditional Japanese rice farmers and manufactured in Germany or Japan.
Products & Ingredients
What ingredients do the gluten-free pasta contain?
What ingredients do the gluten-free pasta contain?
Our noodles are made from carefully selected rice varieties, without any wheat or artificial additives.
Do the products contain allergens?
Do the products contain allergens?
Our products are gluten-free. Please check the ingredients list for specific information.
How do KOMEKO noodles differ from other gluten-free noodles?
How do KOMEKO noodles differ from other gluten-free noodles?
Our noodles are based on Japanese rice art and offer a particularly authentic texture – without the typical "rubbery" effect of many gluten-free noodles. Even though they are gluten-free and vegan, KOMEKO noodles have a firm, uncompromising flavor, just like fresh gluten-containing noodles, after just 2 minutes of cooking time.
Are the products certified organic?
Are the products certified organic?
Our products are not made from organic ingredients.
Is there sugar or artificial sweeteners in your products?
Is there sugar or artificial sweeteners in your products?
No, our products do not contain added sugar or artificial sweeteners.
Are your products suitable for a low-carb diet?
Are your products suitable for a low-carb diet?
Our products are based on rice and are therefore not specifically designed for a low-carb diet.
Why are KOMEKO noodles unrefrigerated?
Why are KOMEKO noodles unrefrigerated?
The pasta does not require refrigeration as it does not contain eggs and can therefore be stored without any problems.
What distinguishes KOMEKO rice flours from conventional rice flours.
What distinguishes KOMEKO rice flours from conventional rice flours.
Due to the different mixing ratios and grinding degrees, the flours have different baking properties. This allows a wide variety of baking needs to be met, whether it's pizza, pasta, bread, or cookies.
Ordering & Shipping
Where does KOMEKO deliver?
Where does KOMEKO deliver?
We deliver within Germany and to selected European countries.
How much are the shipping costs?
How much are the shipping costs?
Shipping costs within Germany are €5.90. Shipping is free for orders over €85.
How long does delivery take?
How long does delivery take?
Delivery time is usually 2-3 working days within Germany.
How can I track my order?
How can I track my order?
After shipping, you will receive a tracking number via email that you can use to track your package.
Can I change or cancel my order later?
Can I change or cancel my order later?
If your order hasn't shipped yet, you can contact us to make changes. However, we cannot guarantee that the change or cancellation can be made.
Is there a minimum order value?
Is there a minimum order value?
No, there is no minimum order value.
Which payment methods are accepted?
Which payment methods are accepted?
We accept credit cards, PayPal and instant bank transfer.
Can I have my order delivered to a Packstation?
Can I have my order delivered to a Packstation?
Yes, delivery to a packing station is possible.
My product arrived damaged – what should I do?
My product arrived damaged – what should I do?
If your order arrives damaged, please contact our customer service with photos of the product and package.
Didn't find your answer? Contact us!
If you haven't found the answer you're looking for in our FAQs, we're always here to help. Our team is happy to help – whether it's about products, orders, or general inquiries.
